Computerworld and the National Policy Research Council (NPRC) recently completed a study ranking the Websites of state, county, and local governments on usability and other criteria. In the study, Michigan's site earned top marks.
According to the article, the "the e-government report card is based on an extensive examination of 11,227 official government Web sites." Sites were judged on 25 criteria, including "whether people could use them to pay taxes, bid for contracts, find government jobs and complain to local officials about concerns such as potholes." Also included in the article was a report card summarizing other top e-government performers among city, state, and local sites.
What separated the winners from the losers?