User Support

If you're an insider of the content management industry, you're well of aware of the recent claims by some that the content management system is dead. If you're still using CMS as part of your vocabulary, you must not be keeping up with the times because it's all about customer experience management (CEM or CXM).  This is what some want you to believe. It's wishful thinking by those that want to be at the cutting edge of something new and believe you do that by diminishing the value of what we know currently works. Every few years we go through this movement and every time history has shown that the demise of the CMS is exaggerated.

Now that Summer 2007 is finally here, it is time to step back for a couple weeks and spend less time in front of the computer.  As I mentioned earlier,  I'm going to use some of this time to publish online a professional report I did on IT user support.  This report was submitted a couple years ago as a requirement for a Master of Science in Administrative Studies with an Information Systems track.  You'll get bits and pieces of it in the following weeks and once I'm done, I'll regroup them similar to the research paper I posted earlier this year.