When Google announced in 2012 that they were bringing Google Fiber to Kansas City, my father called me and said he was interested. As an information technologist, I was excited. I told the “old man” that Google Fiber was going to change everything. Last month, Google Fiber finally came to my parents' neighborhood, and I made the six-hour drive to visit the house I grew up in.
After watching my parents interact with Google Fiber, I confirmed not only that Google Fiber was a game changer, but I also discovered something I hadn't expected: in a world where technology companies prefer to deliver shock and awe, Google made every effort to deliver no surprises to homeowners. On the surface, my parents weren't doing anything different than they had before Google brought their tech to town. This ultimate game changing disruptive technology could not be more non-disruptive to the families who are about to consume it.